Sewio RTLS Support
In-house Support Team
Our support engineers work in-house, so you are guaranteed to be speaking with someone that has first-hand knowledge of the product. The team has offices located between Manufacturing and R&D, which creates a closed-loop knowledge ecosystem, unlike traditional call centers which are separate from other departments.
Global Assistance
Sewio Support is ready to help you remotely or onsite with our agents who travel from our HQ to you. We have successfully supported enterprise customers located everywhere from Mexico and Germany to South Korea. No matter where you are located, we are ready to help.
Customer-focused Support
Regardless of who reaches out to us, receive consistent, quality coverage. Whether you are a logistic manager at Volkswagen, a production leader in Velux, or the CIO of the German pavilion for the Dubai Expo, your project operations are covered.
Exceptional Assistance
Take advantage of our high internal standards. The guiding tenet for our Customer Experience team is “Nothing less than delighted customers”, which drives all our decisions and forms our vision for support.
Are you a Sewio Partner?
Submit a support ticket to our ServiceDesk, and we will get back to you shortly. Support over the phone is available for subscribers of myRTLS Care + plan.
Are you a Sewio Evaluator?
Find the answers to common questions in our FAQ section or contact us directly.
Project Support Lifecycle
Our goal is to provide comprehensive and helpful support at every stage of an RTLS project. By specializing our support, we can ensure the success and ROI of our partners and customers’ projects. A personal consultant will be devoted to you and will help guide you through the entire process, from project design to installation and maintenance.
Additional Resources
- Documentation, including FAQ
- myRTLS Care package for your project success
- RTLS Studio online demo
- Sewio Portal featuring RTLS Planner and RTLS Player
- Sewio’s YouTube channel with tutorial videos
- Service Desk to reach support team
Ensuring the Success of Your RTLS Project
In addition to support, Sewio offers a range of services to guarantee your project’s success. myRTLS, Training, Consulting and SLAs are services that directly contribute to the best possible outcome for your project. When these services are combined, they form a secure and reliable framework to successfully deliver your projects on time and on budget.